Property reference

`sn_communities.knowledge_base_id`

The sn_communities.knowledge_base_id property specifies the knowledge base where all questions generated from the community are stored. Admins should review this setting to ensure that community questions are directed to the correct knowledge base for effective management and retrieval.

Default: a4c9fb2e6703220071b89a6617415af9 Type: string Application: Communities

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property assigns a specific knowledge base for storing questions created within the Communities application.
What area does it affect?	Communities application
What does the default mean?	The default value is "a4c9fb2e6703220071b89a6617415af9", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring or updating the knowledge base for community-generated content.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_communities.knowledge_base_id`
Sys ID	`13324bf7672032007bf09a6617415a3c`
Type	string
Application	Communities
Default value	`a4c9fb2e6703220071b89a6617415af9`
Description	All the questions that are created from community will be placed into this knowledge base
Updated	2026-04-10 05:06:55

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... whether Content_write access is allo False: Content_write access is not given to a pub True: Content_write access is given to a public o • Type: boolean • Default value: false sn_communities.knowledge_base_id All questions created in Communities are entere © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, ...