Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
When enabled, this property uses the sn_query_rule table to manage read access for customer service management tables, impacting how data is filtered for users. |
| What area does it affect? |
Customer Service Management |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when configuring access controls or after system upgrades to ensure compliance with the latest query rules. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_cs_queryrules.use_query_rules |
| Sys ID |
931020e1b3521010700b4d43c6a8dcb6 |
| Type |
boolean |
| Application |
CSM Query rules |
| Default value |
true |
| Description |
When set to true, rules/filters from sn_query_rule table will be used to determine read access to customer service management related tables to the logged in user through query business rules and READ ACLs.
When false, rules/filters from the CSMQueryBRUtilOOBConstants and it's extensions will be used. |
| Updated |
2020-07-28 14:43:54 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... information, see CSM Query Rules. Procedure 1. Activate the CSM Contributor User plugin (com.snc.csm_contributor_user). 2. Assign the contributor user roles to middle office users. 3. Create relationships. 4. Confirm the sn_cs_queryrules.use_query_rules property is set to true. Contributor users With contributor user roles, you can engage both internal and external users to assist in resolving customer issues and requests. The contributor users ...