Property reference

`sn_csm_case_types.case_type_single_field_select`

Enabling the case type single select feature allows agents to create cases of a specific type with a single selection in CSM Configurable Workspace. This simplifies the case creation process, making it faster and more efficient for agents.

Default: false Type: boolean Application: Customer Service Case Types

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property activates the single-select case type feature, allowing agents to create cases quickly by selecting a case type from a predefined list.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring case type options for agents in the CSM workspace.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_csm_case_types.case_type_single_field_select`
Sys ID	`1430113f87471010ab038467a7cb0bf6`
Type	boolean
Application	Customer Service Case Types
Default value	`false`
Description	Set this property to true to enable the case type single select feature in CSM Configurable Workspace. When enabled, an agent can use this feature to create a case of a specific type with a single selection.
Updated	2020-10-08 16:17:10

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... selects a product and a service to create a case. For more information, see Product Service select version of the case type selector. To use the single-select version, enable the sn_csm_case_types.case_type_single_field_select property. You must also create a configuration. Procedure 1. Navigate to sys_properties.list. 2. Click the sn_csm_case_types.case_type_single_field_select property in the Name field. 3. Set the Value to true. 4. Click Update. ...