Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It specifies a comma-separated list of roles that are permitted to access the getCaseTypes API, allowing for role-based access control. |
| What area does it affect? |
Customer Service Case Types |
| What does the default mean? |
The default value is "itil,admin,sn_customerservice_agent,sn_customerservice.consumer_agent", which is the baseline setting used unless it is changed. |
| When should you review it? |
An admin should review this property when adjusting user access permissions or adding new roles. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_csm_case_types.get_case_types_roles |
| Sys ID |
34f3a121534d3110eb21ddeeff7b1232 |
| Type |
string |
| Application |
Customer Service Case Types |
| Default value |
itil,admin,sn_customerservice_agent,sn_customerservice.consumer_agent |
| Description |
This property stores the admin and agent roles that can access the getCaseTypes API. Each role is separeated by an commas. To add an additional role in the future, append the role in the end. |
| Updated |
2023-09-02 18:26:11 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... screen. sn_csm_case_types.service_definition_select_count Determines the number of the products and services displayed in the Product Service Select screen. • Type: integer • Default value: 25 • Location: System Property [sys_properties] table sn_csm_case_types.get_case_types_roles Stores the admin and agent roles that can access the Case Type Selector and getCaseTypes API. Roles are listed in the Value field in a comma-separated list. To add a ...