Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property activates the Product Service Select version of the case type selector, allowing agents to create cases based on selected products or services. |
| What area does it affect? |
Customer Service Case Types |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when configuring case management features or adjusting agent workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_csm_case_types.service_definition_select |
| Sys ID |
052eaeed5331111031cdddeeff7b1231 |
| Type |
boolean |
| Application |
Customer Service Case Types |
| Default value |
true |
| Description |
Set this property to true to enable the service defintion select in CSM Configurable Workspace. When enabled, an agent can use this feature to create a new record based off an existing product or service. This property overrides sn_csm_case_types.case_type_single_field_select property. |
| Updated |
2026-04-10 06:14:44 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... service to create a case. For more information, see Product Service select version of the case type selector. The display of the Product Service Select version is controlled by the sn_csm_case_types.service_definition_select system property. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States ...
Context preview
Snippet 2
... Update. 5. Note: For users on releases prior to Utah only, the following additional steps must occur: Navigate to All > System Properties > All Properties. 6. Search for the sn_csm_case_types.service_definition_select property. 7. Set Value to true to enable the 'Product Service Select' version of the Case Type Selector. 8. Select Update. Result The service selector is now active within the ...