Property reference

`sn_customerservice.FTS_flag_enabled`

The FTS_flag_enabled property activates the follow the sun feature on the Customer Service case form. When enabled, it allows cases to be handed off for global follow-up, particularly for high-priority cases with additional comments or escalations.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables the follow the sun flag, facilitating case hand-offs for global follow-up in Customer Service.
What area does it affect?	Customer Service case management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring case handling for global support or adjusting case escalation processes.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.FTS_flag_enabled`
Sys ID	`be416373e793030068da6188d2f6a9e2`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Enable the follow the sun flag on the Customer Service case form.
Updated	2018-04-10 14:04:50

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... on the case form is updated with any changes. Note: Enable the Follow the sun check box on the Customer Service case form by setting the value of the property sn_customerservice.FTS_flag_enabled to true. Configure the form layout to add this field to the Case form. Short description Brief description of the issue or problem. Opened Date and time that the case ...