SN System Properties Reference
Property reference

sn_customerservice.consumer.allowed_user_types

The sn_customerservice.consumer.allowed_user_types property defines which user types can be linked to a consumer in the Customer Service Management application. Admins should review this property to ensure the correct user types are available for consumer associations, impacting user management and access control.

Default
csm_consumer_user
Type
string
Application
Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the allowed user types that can be associated with consumer records, influencing the reference qualifier on user fields in consumer records.
What area does it affect? Customer Service Management
What does the default mean? The default value is "csm_consumer_user", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring user roles or modifying consumer associations in the system.

Out of the box property record

Raw metadata from the property record.

Property name sn_customerservice.consumer.allowed_user_types
Sys ID 0fe05d7bff9722105c56ffffffffff06
Type string
Application Customer Service
Default value csm_consumer_user
Description List of user types (classes) that are permitted to be associated with a Consumer.
Updated 2025-09-21 22:16:50

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... function in both roles. The following table describes the setup procedure for activating a unified consumer: Set up tasks for activating unified consumer Task Description Update system property Update the sn_customerservice.consumer.allowed_user_types system property to display the customer_contact extension records in the © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...
Documentation excerpt View supporting context
Context preview Snippet 2
... definition to another. • Manage CAM-related assets through improved cleanup capabilities. • Reference any field name in the Responsibility Definition field configuration. Unified User configuration enhancements Added a system property (sn_customerservice.consumer.allowed_user_types) to enhance unified user management. This property specifies which user types (classes) can be associated with consumers. Customer Life Cycle Management Workflows Added core primitives to support price and quantity ...

More in sn_customerservice

Other properties in the same namespace.

sn_customerservice.account_relationship_access_roles This property specifies which roles are shown in the reference qualifier for account relationship access, impa sn_customerservice.captchaEnabled This property enables or disables CAPTCHA validation for customer registration, helping to secure the portal a sn_customerservice.case_fields_to_sync This property defines a comma-separated list of fields that are synchronized from a major case to its associat sn_customerservice.consumer_max_attachments_per_record This property limits the number of attachments that consumers can include in a single record, ensuring managea sn_customerservice.consumer_max_comments_per_case_daily This property limits the number of comments a consumer can submit for a single case within a 24-hour period, p sn_customerservice.consumer_max_new_cases_daily It defines the maximum number of new cases that a consumer can submit in a single day, with a default value of sn_customerservice.consumer_max_products It defines the upper limit of products a single consumer can register, impacting how customer accounts are man sn_customerservice.contact_relationship.restrict_within_account_hierarchy When enabled, this property limits the display of contacts to those within the account hierarchy, preventing u

All 22 properties in sn_customerservice →