Property reference

`sn_customerservice.consumer_max_comments_per_case_daily`

The property sets the maximum number of comments a consumer can add to a case each day. It helps manage comment volume, ensuring that cases do not become overwhelmed with excessive consumer input, with a default limit of 25 comments.

Default: 25 Type: integer Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property limits the number of comments a consumer can submit for a single case within a 24-hour period, promoting efficient case management.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "25", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting consumer interaction limits or managing case comment volume.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.consumer_max_comments_per_case_daily`
Sys ID	`16be62c5c3212200b0449f2974d3ae06`
Type	integer
Application	Customer Service
Default value	`25`
Description	Maximum consumer comments per case per day
Updated	2016-08-31 13:34:10

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... sn_customerservice.consumer_max_new_cases_daily Defines the maximum number of n create in a day. • Type: integer • Default value: 10 • Location: Customer Service > A Note: This restriction only ap consumer. sn_customerservice.consumer_max_comments_per_case_daily Defines the maximum number of c add for a case in a day. • Type: integer • Default value: 25 • Location: Customer Service > A Note: This restriction only ...