Property reference

`sn_customerservice.consumer_max_new_cases_daily`

The consumer_max_new_cases_daily property sets a limit on the number of new cases a consumer can create each day. This restriction helps manage case volume and ensures fair access to support resources for all consumers.

Default: 10 Type: integer Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It defines the maximum number of new cases that a consumer can submit in a single day, with a default value of 10.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "10", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting case submission limits for consumers based on support capacity.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.consumer_max_new_cases_daily`
Sys ID	`0a28e625c3112200b12d9f2974d3ae15`
Type	integer
Application	Customer Service
Default value	`10`
Description	Maximum new cases per consumer per day
Updated	2016-08-31 15:48:28

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 2198 System properties installed with Customer Service Management (continued) Property Description sn_customerservice.consumer_max_new_cases_daily Defines the maximum number of n create in a day. • Type: integer • Default value: 10 • Location: Customer Service > A Note: This restriction only ap consumer. sn_customerservice.consumer_max_comments_per_case_daily ...

Documentation excerpt View supporting context

Context preview Snippet 2

... names, product names, and logos may be trademarks of the respective companies with which they are associated. 283 Updated definitions (November release) (continued) Number Short description Rating Category Update description sn_customerservice.consumer_max_new_cases_daily has been modified for consumer Cases per day HealthScan definition guidelines HSD0004987 Ensure gamification has a unique level range name, that gamification ranges do not overlap, and have a unique ...