Property reference

`sn_customerservice.contact_relationship.restrict_within_account_hierarchy`

The property restricts the visibility of contact relationships to only those within the account hierarchy when set to true. This ensures that users can only create relationships with relevant contacts, enhancing data security and management within the Customer Service application.

Default: true Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	When enabled, this property limits the display of contacts to those within the account hierarchy, preventing users from accessing contacts from unrelated accounts.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "true", which means this behavior is enabled by default.
When should you review it?	Review this property when configuring contact relationships or adjusting user access to account information.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.contact_relationship.restrict_within_account_hierarchy`
Sys ID	`70f128c274033c10f8772bfdfdc3923e`
Type	boolean
Application	Customer Service
Default value	`true`
Description	When the property is set to false, users are allowed to create contact relationships with any account. When set to true, only contacts within the account hierarchy will be shown.
Updated	2021-11-08 02:44:22

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... user from the Contact field. This field displays the contacts from: • All accounts in the account relationship • All accounts in the account hierarchy • All accounts, if the sn_customerservice.contact_relationship.restrict_within_account_hierarchy system property is set to false. However, when the sn_customerservice.contact_relationship.restrict_within_account_hierarchy system property is set to true, only the contacts within the account hierarchy and account relationship are displayed. Note: By ...