Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies a comma-separated list of roles that can be assigned to contacts, impacting their access and capabilities within the Customer portal. |
| What area does it affect? |
Customer Service Portal |
| What does the default mean? |
The default value is "sn_customerservice.partner_admin,sn_customerservice.partner,sn_customerservice.customer_admin,sn_customerservice.customer", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring user roles for contacts or adjusting access permissions. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_customerservice.contact_role_assignment |
| Sys ID |
e47f81b4eb2012003e97afcef106fe5c |
| Type |
string |
| Application |
Customer Service |
| Default value |
sn_customerservice.partner_admin,sn_customerservice.partner,sn_customerservice.customer_admin,sn_customerservice.customer |
| Description |
External roles that can be assigned to contacts via Customer portal (comma separated role names) |
| Updated |
2018-06-28 13:54:43 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... are no roles in the Selected column on the pop-up window, you cannot update the record. Note: The roles available in the Edit Role pop-up window are configured using the sn_customerservice.contact_role_assignment property. Procedure 1. Click Support > Contacts in the portal header. 2. Select a contact from the Contacts list. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, ...