sn_customerservice.create_case.description.enable_html_editorThis property enables the HTML editor for the description field on the Create Case form page. Admins should ensure this is enabled to allow users to format their case descriptions effectively.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It allows users to use an HTML editor for entering descriptions when creating cases, enhancing text formatting options. |
|---|---|
| What area does it affect? | Customer Service application |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring the Create Case form or adjusting user input capabilities. |
Raw metadata from the property record.
| Property name | sn_customerservice.create_case.description.enable_html_editor |
|---|---|
| Sys ID | 10f7b3a453d210100f16ddeeff7b127e |
| Type | boolean |
| Application | Customer Service |
| Default value | true |
| Description | Enable the flag to add description using the HTML editor on the Create Case form page. |
| Updated | 2020-07-26 05:29:18 |
Official references and nearby text excerpts where this property appears.