Property reference

`sn_customerservice.email.create_case_for_non_matched_user`

This property enables the creation of customer service cases from emails sent by users whose email addresses are not registered in the system. Admins should consider enabling this feature to ensure that all customer inquiries are captured, even from new users.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It allows new cases to be created automatically from emails sent by non-matched users, enhancing customer service responsiveness.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring email handling for customer inquiries.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.email.create_case_for_non_matched_user`
Sys ID	`abb7e9c5c313310073a67bfaa2d3aea2`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Create case for non matched user
Updated	2015-04-07 19:02:55

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... names, and logos may be trademarks of the respective companies with which they are associated. 989 Customer Service Management email properties (continued) Property Definition Create case for non matched user [sn_customerservice.email.create_case_for_non_matched_user] Enable the creation of new customer service cases when emails are received from users with email addresses that do not currently exist in the system. Number of activities [number_of_activities_in_notification] Indicates ...