Property reference

`sn_customerservice.emails.customportal`

The sn_customerservice.emails.customportal property sets the base URL for custom portals used in notification emails. This ensures that recipients are directed to the specific records they submitted, enhancing user experience and support efficiency.

Default: Type: string Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It configures the URL that appears in notification emails, linking users directly to their submitted cases or requests.
What area does it affect?	Customer Service Management
What does the default mean?	No default value is documented in this property record.
When should you review it?	Review this property when setting up or updating custom portal links for customer notifications.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.emails.customportal`
Sys ID	`d48e6f93532120100f16ddeeff7b12e3`
Type	string
Application	Customer Service
Default value
Description	Base URL for custom portals
Updated	2021-01-12 04:37:33

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... time-out. • Type: integer • Value: 30 • Location: System Properties Note: If you want to enable only a guest experience for your customer service por can ignore this configuration. sn_customerservice.emails.customportal Set the URL of your third-party customer supp so that the notification emails that your custom contain URLs that redirect them to the exact re record that they submitted. © ...