sn_customerservice.enable_email_as_an_interactionThe property enables email to be used as a method of interaction within the Customer Service application. Admins should care about this setting as it directly impacts how customers can communicate with support teams.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows email interactions to be integrated into the Customer Service application, facilitating communication between customers and support staff. |
|---|---|
| What area does it affect? | Customer Service application |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring communication channels for customer support. |
Raw metadata from the property record.
| Property name | sn_customerservice.enable_email_as_an_interaction |
|---|---|
| Sys ID | 8cca2516a3b9121015bd3e64b51e6133 |
| Type | boolean |
| Application | Customer Service |
| Default value | true |
| Description | |
| Updated | 2026-04-10 05:58:40 |
Official references and nearby text excerpts where this property appears.