Property reference

`sn_customerservice.kcs.enable_template_on_case_workspace`

The property enables the creation of Knowledge articles using templates directly from case records in the Workspace. Admins should enable this feature to streamline the knowledge creation process and improve efficiency in customer service operations.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows users to select templates for Knowledge articles when creating them from case records in the Customer Service Workspace.
What area does it affect?	Customer Service Workspace
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring knowledge management features in the Customer Service application.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.kcs.enable_template_on_case_workspace`
Sys ID	`ebd6327153c0001016e9ddeeff7b1223`
Type	boolean
Application	Customer Service
Default value	`false`
Description	This property enables creation of Knowledge articles in all templates from case in Workspace.
Updated	2019-09-23 06:54:51

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... | false • Default value: true • Location: System Property [sys_ glide.ui.sn_customerservice_escalation_activity.fields Escalation activity formatter fields. • Type: true | false • Default value: false • Location: System Property [sys_ sn_customerservice.kcs.enable_template_on_case_workspace Enables creation of knowledge arti template from a customer service c • Type: true | false • Default value: false • Location: System Property [sys_ sn_customerservice.case.autoresponder.enable Enables sending content as ...