Property reference

`sn_customerservice.parent_child_ case_sync`

The sn_customerservice.parent_child_case_sync property enables the synchronization of fields from parent cases to their child cases. Admins should consider enabling this feature to ensure consistent data across related cases, particularly in complex customer service scenarios.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property controls whether fields from parent cases are automatically synchronized to child cases within the Customer Service application.
What area does it affect?	Customer Service application
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when setting up case management processes or adjusting data synchronization needs.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.parent_child_ case_sync`
Sys ID	`50d562373b630300b5c42479b3efc4f3`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Synchronize fields from parent to child cases.
Updated	2018-03-13 13:56:10

Sources

Official references and nearby text excerpts where this property appears.