Property reference

`sn_customerservice.parent_child_case_sla_async`

The sn_customerservice.parent_child_case_sla_async property processes Service Level Agreements (SLAs) asynchronously during the creation and synchronization of parent and child cases. This ensures that SLA calculations are handled efficiently, which is crucial for maintaining service quality in customer service operations.

Default: true Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It enables asynchronous processing of SLAs when creating and synchronizing parent and child cases, improving performance and responsiveness in case management.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "true", which means this behavior is enabled by default.
When should you review it?	Review this property when configuring case management workflows or troubleshooting SLA-related issues.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.parent_child_case_sla_async`
Sys ID	`09ff41bab74633002bc49a91ee11a99d`
Type	boolean
Application	Customer Service
Default value	`true`
Description	Processes SLA asynchronously during parent to child case creation and synchronization.
Updated	2019-06-18 12:46:08

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... p associated child cases. • Type: string • Default value: priority,state,comments,work_notes,assigned_to,close_no • Location: Customer Service > Administration > Propertie Processes SLA asynchronously during parent to child case creation and synchronization sn_customerservice.parent_child_case_sla_async Enables major issue management to process the SLA async child case creation and parent-to-child case synchronization • Type: true|false • Default value: true • Location: Customer Service > Administration > ...