Property reference

`sn_customerservice.rest.api.case_sla_async`

The sn_customerservice.rest.api.case_sla_async property enables asynchronous processing of Service Level Agreements (SLAs) when creating cases via the REST API. Admins should consider enabling this property to improve performance and responsiveness during case creation operations.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property allows SLAs to be processed asynchronously during case creation through the REST API, enhancing system efficiency.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when optimizing case creation performance or troubleshooting SLA processing issues.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.rest.api.case_sla_async`
Sys ID	`92ca1e4c0f633010e6d4fd820b767e8d`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Enable asynchronous processing of SLAs while creating a case using REST API
Updated	2021-10-27 06:43:43

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... A skills_management.migration List of task tables to migrate to the when an administrator runs the Mi script. • Type: choice list • Default value: wm_task,custome • Location: System Property [sys_ sn_customerservice.rest.api.case_sla_async Enable asynchronous processing o using a REST API. • Type: true | false • Default value: false • Location: Customer Service > A com.snc.skills_management.task_skill_migrated_tables List of tables where the Skills ...