Property reference

`sn_customerservice.use_asset_contact_relationship`

The sn_customerservice.use_asset_contact_relationship property restricts asset visibility based on the contacts assigned to those assets. When enabled, it ensures that only relevant contacts can access specific assets, enhancing security and data management within the Customer Service application.

Default: false Type: boolean Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether asset access is limited to contacts associated with those assets, providing a more controlled environment for asset management.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring asset access controls or adjusting contact assignments.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_customerservice.use_asset_contact_relationship`
Sys ID	`658bd25feb1302003e97afcef106feb6`
Type	boolean
Application	Customer Service
Default value	`false`
Description	Restrict Assets based on Contacts assigned to the assets
Updated	2015-10-29 15:25:39

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... none • Location: System Property [sys_ csm.captcha.google.enabled Enable the Google Captcha tool on portal self-registration form. • Type: true | false • Default value: true • Location: System Property [sys_ sn_customerservice.use_asset_contact_relationship Restrict assets that are based on th assets. • Type: true | false • Default value: false • Location: Customer Service > A © 2026 ServiceNow, Inc. All rights reserved. ...