Property reference

`sn_eaai_core.create_outbound_interaction_per_agent.target_tables`

The sn_eaai_core.create_outbound_interaction_per_agent.target_tables property specifies which target tables should trigger the creation of separate outbound interactions for emails initiated by different agents. This affects how emails are linked to existing interactions, which is crucial for managing customer communications effectively.

Default: Not set
Type: string
Application: Email Interaction Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether a new outbound interaction is created for each agent's email to the same customer, based on the specified target tables.
What area does it affect?	Email Interaction Management
What does the default mean?	No default value is documented in this property record.
When should you review it?	Review this property when configuring email handling for multiple agents interacting with the same customer.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_core.create_outbound_interaction_per_agent.target_tables`
Sys ID	`4058390f3bccb6506f21ea64c3e45a87`
Type	string
Application	Email Interaction Core
Default value	Not set
Description	When an agent initiates an email, the system has to decide whether to create a new interaction or to link this email to an existing one. By default, if an interaction is already created for one target(e.g. a consumer) any other email to the same consumer irrespective of the agent(sender) will be linked to the same interaction. The system will look into this list of target tables to decide if an agent check must also be done while checking for an existing interaction.
Updated	2025-10-23 06:30:18

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... las from the custom reminder. Remin interactions that Note: The positive inte to zero or a system defa • Type: Integer • Default value: • Location: All > All Properties sn_eaai_core.create_outbound_interaction_per_agent.target_tables Specify a comm target tables for interaction is cre agents initiate o for the same cus is listed, a new o is created for ea initiated by diffe same customer. ...

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