Property reference

`sn_eaai_csm.create_interaction_for_non_matched_user`

The sn_eaai_csm.create_interaction_for_non_matched_user property enables the creation of email interactions for users who do not have a matched record in the system. This setting, which defaults to true, is important for ensuring that all customer inquiries are logged, even if the user is not recognized.

Default: true Type: boolean Application: Email Interaction for CSM

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether email interactions can be created for unmatched users, facilitating better tracking of customer communications.
What area does it affect?	Email Interaction for CSM
What does the default mean?	The default value is "true", which means this behavior is enabled by default.
When should you review it?	Review this property when configuring email interactions or addressing customer communication tracking.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_csm.create_interaction_for_non_matched_user`
Sys ID	`07115b681b86d210f39764e5604bcb32`
Type	boolean
Application	Email Interaction for CSM
Default value	`true`
Description	This property enables/disables creating Email interactions for unmatched users
Updated	2024-12-12 07:51:49

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 978 System Properties for Email Interaction Property Description sn_eaai_csm.create_interaction_for_non_matched_user Enable or disable in for a non-matched • Type: Boolean (tr • Default value: tru • Location: All> Sy All Properties. sn_eaai_csm.period_of_customer_inactivity_to_close_interaction Set the inactivity pe which an interactio email ...