Property reference

`sn_eaai_csm.email_addresses`

The sn_eaai_csm.email_addresses property specifies the default email address used for email interactions in the Customer Service Management application. Admins should review this setting to ensure that communications are directed to the correct email address, impacting customer engagement.

Default: customerservice@example.com Type: string Application: Email Interaction for CSM

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property sets the default email address for email interactions, allowing for streamlined communication with customers.
What area does it affect?	Email Interaction for CSM
What does the default mean?	The default value is "customerservice@example.com", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring email settings or updating contact information for customer communications.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_csm.email_addresses`
Sys ID	`9883b4ef3b8ee210fdd432b693e45a68`
Type	string
Application	Email Interaction for CSM
Default value	`customerservice@example.com`
Description	General email address for email interactions
Updated	2025-06-23 02:31:23

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... Location: All> Sy All Properties. sn_eaai_csm.period_of_customer_inactivity_to_close_interaction Set the inactivity pe which an interactio email is received fro • Type: Integer • Default value: 5 • Location: All> Sy All Properties. sn_eaai_csm.email_addresses Specify the default creating email inter contain a comma-s email addresses. E of these addresses interactions. • Type: String • Default value: customerservice Note: customerser is a sample e • ...