sn_eaai_csm.enable_agent_initiated_email The property enables or disables agent-initiated emails for consumers and contacts. When enabled, agents can send emails directly to customers, facilitating communication and support.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property controls whether agents can initiate emails to consumers and contacts within the Customer Service Management application. |
|---|---|
| What area does it affect? | Email Interaction for CSM |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring email communication preferences for agents. |
Raw metadata from the property record.
| Property name | sn_eaai_csm.enable_agent_initiated_email |
|---|---|
| Sys ID | 32750d4c55d3a210f877312da08addd4 |
| Type | boolean |
| Application | Email Interaction for CSM |
| Default value | true |
| Description | This property enables/disables agent initiated emails for consumer and contact |
| Updated | 2025-10-23 06:24:05 |
Official references and nearby text excerpts where this property appears.
sn_eaai_csmOther properties in the same namespace.
sn_eaai_csm.create_interaction_for_non_matched_user
This boolean property determines whether email interactions can be created for users without matching records,
sn_eaai_csm.email.reroute.enabled
When set to true, this property triggers rerouting of email interactions to available agents if the current ag
sn_eaai_csm.email_addresses
This property configures the primary email address used for creating and managing email interactions in the CS
sn_eaai_csm.notify_agent_on_email_linked_to_case
Enabling this property allows notifications to be sent to agents when emails are associated with open cases, f
sn_eaai_csm.outbound_interaction_draft_only_auto_close_timeout
It sets the duration, in seconds, after which an outbound interaction with only an unsent draft email is autom
sn_eaai_csm.period_for_reminders_to_customers_interaction
It configures the delay in days for sending reminders to customers when their interaction is pending a respons
sn_eaai_csm.period_of_customer_inactivity_to_close_interactions
It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting t