Property reference

`sn_eaai_csm.period_of_customer_inactivity_to_close_interactions`

This property defines the number of days of inactivity before interactions are automatically closed. Administrators should review this setting to ensure it aligns with their customer service practices and response expectations.

Default: 5 Type: integer Application: Email Interaction for CSM

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting to 5 days if set incorrectly.
What area does it affect?	Email Interaction for CSM
What does the default mean?	The default value is "5", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting customer interaction policies or response time expectations.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_eaai_csm.period_of_customer_inactivity_to_close_interactions`
Sys ID	`b93be4aefff3061086f6f3167c4fd912`
Type	integer
Application	Email Interaction for CSM
Default value	`5`
Description	Number of days (integer) of inactivity after which interactions will be closed. The value must be a positive integer. If the value is incorrectly set to less than or equal to 0, we will consider a value of 5.
Updated	2024-10-18 02:49:13

Sources

Official references and nearby text excerpts where this property appears.