SN System Properties Reference
Property reference

sn_fsm.use_query_rules

The sn_fsm.use_query_rules property determines whether query rules from the sn_query_rule table are applied to Field Service Management-related tables. When enabled, it restricts access to work orders and tasks based on user entitlements, enhancing data security.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property controls the application of query rules for read access to Field Service Management tables, filtering records based on user roles and territories.
What area does it affect? Field Service Management access
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring user access and security settings for Field Service Management.

Out of the box property record

Raw metadata from the property record.

Property name sn_fsm.use_query_rules
Sys ID 04a1065653013110bd67ddeeff7b1213
Type boolean
Application Global
Default value false
Description When set to true, rules/filters from sn_query_rule table will be used to determine read access to Field service management-related tables, i.e WO and WOT to the logged in user through query business rules and READ ACLs. When false, the records won't be filtered based on query rules.
Updated 2023-09-14 01:04:46

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... based on territories in the Dispatcher Workspace, and the Qualifier type for Schedule Optimization system property is automatically set to Territory. For more information, see Schedule Optimization properties. Moreover, with sn_fsm.use_query_rules query rule being active, agents, dispatchers, and qualifiers can view the work order tasks if they are created in their territories, ensuring data security. © 2026 ServiceNow, Inc. All rights ...
Documentation excerpt View supporting context
Context preview Snippet 2
... records. Functional impact None Dependencies and prerequisites None To learn more about activating a plugin, see Activate a plugin Enable work order management query rules for service organizations Use the sn_fsm.use_query_rules property to apply rules and filters to the Field Service Management tables. When set to true, rules/filters from sn_query_rule table will be used to determine read access to Field Service ...