Property reference

`sn_getwell.remediation_playbook_url_prefix`

The sn_getwell.remediation_playbook_url_prefix property sets the base URL for remediation playbooks. Admins should review this setting to ensure that users can access the correct support documentation when needed.

Default: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=
Type: string
Application: CMDB and CSDM Data Foundations Dashboards

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the prefix used in URLs for accessing remediation playbooks within the ServiceNow platform.
What area does it affect?	CMDB and CSDM Dashboards
What does the default mean?	The default value is "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when updating support documentation or changing URL structures.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_getwell.remediation_playbook_url_prefix`
Sys ID	`0f2642255302501032b7ddeeff7b12b9`
Type	string
Application	CMDB and CSDM Data Foundations Dashboards
Default value	`https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=`
Description	prefix for remediation playbook url
Updated	2025-09-22 19:12:05

Sources

Official references and nearby text excerpts where this property appears.

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