SN System Properties Reference
Property reference

sn_hr_core.case_auto_categorization

The sn_hr_core.case_auto_categorization property enables automatic suggestions for categorizing HR cases based on their descriptions. When enabled, it helps HR agents quickly identify the appropriate service, reducing the time spent on manual case triaging.

Default: false Type: boolean Application: Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates machine learning suggestions for auto categorizing HR cases in the Agent Workspace, streamlining case management.
What area does it affect? HR Case Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring HR services or optimizing case management workflows.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.case_auto_categorization
Sys ID 943acd4777833300d0e310389a106107
Type boolean
Application Human Resources: Core
Default value false
Description Enable suggestions for auto case categorization(non email sources) on page load
Updated 2019-08-15 23:40:37

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Professional and HR Enterprise packages when you activate the Agent Workspace for HR Case Management and Predictive Intelligence applications. If you do not want to use this feature, disable the sn_hr_core.case_auto_categorization system property. After you create the case, the HR Case Classification solution definition auto determines the HR service based on the short description of the case. The appropriate HR service ...