SN System Properties Reference
Property reference

sn_hr_core.hr_case_resolution_priority_mapping

The hr_case_resolution_priority_mapping property defines the default priority values for cases marked as requiring urgent agent action. Administrators should review this setting to ensure that case priorities align with organizational response expectations.

Default: 1,2 Type: string Application: Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the default priority levels assigned to HR cases when the Resolution requires field is set to Urgent agent action.
What area does it affect? Human Resources: Core
What does the default mean? The default value is "1,2", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting case management priorities or during process optimization discussions.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.hr_case_resolution_priority_mapping
Sys ID 05af94454f8e511004b637402e72e051
Type string
Application Human Resources: Core
Default value 1,2
Description Default case priority values to infer when Resolution requires field is set as Urgent agent action.
Updated 2022-09-17 23:53:32

Sources

Official references and nearby text excerpts where this property appears.