SN System Properties Reference
Property reference

sn_hr_core.inbound_email

The sn_hr_core.inbound_email property determines whether inbound emails to HR are converted into HR cases. When set to true, it enables automatic case creation from emails, which can streamline HR case management for incoming requests.

Default: false Type: boolean Application: Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables or disables the creation of HR cases from incoming emails, affecting how HR handles requests submitted via email.
What area does it affect? Human Resources case management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring email handling for HR requests or adjusting case management workflows.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.inbound_email
Sys ID 765330019f22120047a2d126c42e70f0
Type boolean
Application Human Resources: Core
Default value false
Description Create and update requests based on inbound email
Updated 2016-03-31 10:52:40

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... new case or cancel. Note: This property only affects possible duplicate HR cases for the same HR service and subject person in HR Agent Workspace. For more information, see . sn_hr_core.inbound_email This parameter determines if an email to HR is converted into an HR case. ◦Yes: Create an HR case from email. ◦No: Do not create an HR case from email. ...