SN System Properties Reference
Property reference

sn_hr_core.transfer_case.ignored_fields

The sn_hr_core.transfer_case.ignored_fields property specifies which columns will not be transferred during an HR case transfer. Admins should review this property to ensure that sensitive or irrelevant information is excluded from new cases.

Default: assignment_group,assigned_to,auto_create_draft_document,closed_at,closed_by,close_notes,employee_percent_complete,fulfillment_instructions,hr_service,number,payload,priority,pdf_template,skills,skip_auto_assign,skip_automatic_user_acceptance_state,sla,sla_suspended,sla_suspended_for,sla_suspended_on,sla_suspended_reason,state,submitter_can_cancel,task_percent_complete,template,template_invoked,topic_category,topic_detail,transferred_from,transferred_to,workflow,workflow_invoked,document_template_category,document_template,auto_initiate_doc_tasks,doc_tasks_initiated,generated_document,html_template_body_override Type: string Application: Human Resources: Core

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property lists the fields that are excluded from being copied over when transferring HR cases, allowing for controlled data management.
What area does it affect? HR Case Management
What does the default mean? The default value is "assignment_group,assigned_to,auto_create_draft_document,closed_at,closed_by,close_notes,employee_percent_complete,fulfillment_instructions,hr_service,number,payload,priority,pdf_template,skills,skip_auto_assign,skip_automatic_user_acceptance_state,sla,sla_suspended,sla_suspended_for,sla_suspended_on,sla_suspended_reason,state,submitter_can_cancel,task_percent_complete,template,template_invoked,topic_category,topic_detail,transferred_from,transferred_to,workflow,workflow_invoked,document_template_category,document_template,auto_initiate_doc_tasks,doc_tasks_initiated,generated_document,html_template_body_override", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring HR case transfers or adjusting data privacy settings.

Out of the box property record

Raw metadata from the property record.

Property name sn_hr_core.transfer_case.ignored_fields
Sys ID acd1e3ae5dd11010fa9bf546d0428384
Type string
Application Human Resources: Core
Default value assignment_group,assigned_to,auto_create_draft_document,closed_at,closed_by,close_notes,employee_percent_complete,fulfillment_instructions,hr_service,number,payload,priority,pdf_template,skills,skip_auto_assign,skip_automatic_user_acceptance_state,sla,sla_suspended,sla_suspended_for,sla_suspended_on,sla_suspended_reason,state,submitter_can_cancel,task_percent_complete,template,template_invoked,topic_category,topic_detail,transferred_from,transferred_to,workflow,workflow_invoked,document_template_category,document_template,auto_initiate_doc_tasks,doc_tasks_initiated,generated_document,html_template_body_override
Description List of columns that will not be copied over when doing an HR Case transfer.
Updated 2026-04-09 03:32:32

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... with the closed case and transferred case information. • Common to both Reclassify and Standard: ◦Fields from the current case are copied and moved to the new case. Note: The sn_hr_core.transfer_case.ignored_fields sys property can be set with fields that are not copied in an HR case transfer. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ...