SN System Properties Reference
Property reference

sn_km_portal.glide.knowman.serviceportal.enable_redirect

This property enables redirection from specific Knowledge Management pages to the Knowledge Management Service Portal UI. Admins should consider enabling this to enhance user experience by directing them to a more modern interface.

Default: false Type: boolean Application: Knowledge Management - Service Portal

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? When enabled, this property redirects users from certain Knowledge Management v2 or v3 pages to the corresponding Service Portal pages.
What area does it affect? Knowledge Management - Service Portal
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when updating the user interface or improving navigation for Knowledge Management users.

Out of the box property record

Raw metadata from the property record.

Property name sn_km_portal.glide.knowman.serviceportal.enable_redirect
Sys ID 58ae7466db41320002533691f0b8f590
Type boolean
Application Knowledge Management - Service Portal
Default value false
Description When set to true, users navigating to the listed Knowledge Management v2 or v3 pages - kb_home, kb_find, kb_view_customer, kb_list, kb_tree, $knowledge - will be redirected to the equivalent Knowledge Management Service Portal UI
Updated 2024-05-25 04:24:47