Property reference

`sn_now_assist_cr.og.question_threshold`

The sn_now_assist_cr.og.question_threshold property sets the maximum number of questions allowed in the Premium chat interface for catalog items. Admins should review this setting to ensure that complex items do not exceed the threshold, which could hinder effective conversation flow.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property limits the number of questions in the Premium chat interface, ensuring that conversations remain manageable and effective for catalog items.
What area does it affect?	Premium chat interface
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring catalog items for optimal chat interaction.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`sn_now_assist_cr.og.question_threshold`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... used for complex items where a structured form is preferred over a guided conversation. • When a catalog item has more than the configured maximum number of questions (using the sn_now_assist_cr.og.question_threshold property, which has a default value of 4), it can be complex to handle as a natural back-and-forth conversation. • Catalog items use client-side scripts that change the form dynamically ...

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