Property reference

`sn_openframe.create_interaction`

The sn_openframe.create_interaction property enables the creation and passing of interactions for Click-to-call functionality. Admins should consider this setting when configuring OpenFrame for voice channel integration, particularly if Interaction Controls Component is not active.

Default: false Type: boolean Application: Openframe

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether interactions are created for Click-to-call actions in the OpenFrame application, depending on the status of the Interaction Controls Component.
What area does it affect?	OpenFrame configuration
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when setting up or troubleshooting Click-to-call features in OpenFrame.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_openframe.create_interaction`
Sys ID	`535fec1b3b201300758ce9b534efc4ff`
Type	boolean
Application	Openframe
Default value	`false`
Description	Create and pass interactions for Click-to-call. This sys_property is not active when the Interaction Controls Component is set to "true" in the OpenFrame configuration.
Updated	2024-12-03 14:47:58

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... Polaris shell via Active call component when any action clicked related to the transfer component • Screen pop for Interaction should be available on Dialpad and Click-to-call outbound call • sn_openframe.create_interaction will be ignored when using ICC. All inbound and outbound calls will have interactions created. Use Interaction Controls Component (ICC) and OpenFrame to integrate with the voice channel for contact ...