sn_sow.default_call_from_contact_pageThe sn_sow.default_call_from_contact_page property configures the method for connecting users on the SOW contact page. It allows for either Computer Telephony Interface (CTI) or browser telephony, impacting how users communicate with contact persons.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether users connect via CTI or browser telephony on the SOW contact page, affecting user communication methods. |
|---|---|
| What area does it affect? | Service Operations Workspace Core |
| What does the default mean? | The default value is "Browser", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring communication methods for the SOW contact page. |
Raw metadata from the property record.
| Property name | sn_sow.default_call_from_contact_page |
|---|---|
| Sys ID | bcd25bd277702110b88153cf6b5a99c8 |
| Type | string |
| Application | Service Operations Workspace Core |
| Default value | Browser |
| Description | This configuration is for the SOW contact page. This property allows users to use Computer Telephony Interface (CTI) or telephony for the browser to connect with the end user. CTI enables the end user to connect from his browser while the contact person can be communicated on the phone via configured provider in the property. Browser telephony helps connect the end user with the contact person from the browser only. |
| Updated | 2024-05-25 05:09:30 |