sn_sow.default_call_from_contact_page
ServiceNow property description:
This configuration is for the SOW contact page. This property allows users to use Computer Telephony Interface (CTI) or telephony for the browser to connect with the end user. CTI enables the end user to connect from his browser while the contact person can be communicated on the phone via configured provider in the property. Browser telephony helps connect the end user with the contact person from the browser only.
Attributes
- Sys ID: bcd25bd277702110b88153cf6b5a99c8
- Type: string
- Application: Service Operations Workspace Core
- Default value: Browser
AI generated property description:
The ServiceNow property `sn_sow.default_call_from_contact_page` is used to configure the default behavior for initiating calls from the contact page within the Service Operations Workspace. According to the provided documentation, this property determines whether the system should automatically use the contact's phone number when a call is initiated from their contact page. This setting is particularly useful for integrating Computer Telephony Integration (CTI) systems, ensuring that calls are streamlined and efficient. By enabling this property, users can enhance their workflow by reducing the need for manual input of contact details when making calls. This property is part of the broader set of configurations available for optimizing the Service Operations Workspace experience.
Source