Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property controls whether requesters can participate in sidebar discussions within the Service Operations Workspace. |
| What area does it affect? |
Collaboration Services |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when configuring chat functionalities for requesters. |
Out of the box property record
Raw metadata from the property record.
| Property name |
sn_sow_collab.enable_requester_in_sidebar_discussion |
| Sys ID |
6eb04d6f83e3ed10f80a54c8beaad316 |
| Type |
boolean |
| Application |
Collaboration Services for Service Operations Workspace |
| Default value |
true |
| Description |
Enables the sidebar experience for requesters. Disabling this property will not let Agent to initiate/ 'Add requesters to chat' through Sidebar |
| Updated |
2024-05-25 03:39:01 |
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