sn_sow_inc.enable_kb_template

AI generated property description:

The ServiceNow property sn_sow_inc.enable_kb_template controls whether users in Service Operations Workspace can create Knowledge articles from incidents using all available templates. The default value is false, which restricts article creation to standard behavior. Setting the property to true enables broader template access, allowing incident-related knowledge to be documented in formats that best match organizational requirements. This configuration supports knowledge management practices by streamlining the conversion of incident resolutions into reusable content. Administrators typically adjust it in the context of ITSM knowledge governance, balancing flexibility for content creators with control over template usage.

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