sn_sow_inc.enable_kb_templateThe sn_sow_inc.enable_kb_template property allows the creation of Knowledge articles from incidents within the SOW Workspace. Admins should consider enabling this feature to streamline knowledge management and improve incident resolution efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This boolean property activates the ability to generate Knowledge articles from incident templates in the SOW Workspace. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring knowledge management processes or enhancing incident handling workflows. |
Raw metadata from the property record.
| Property name | sn_sow_inc.enable_kb_template |
|---|---|
| Sys ID | 8ef3d7cc3bca12106c64b72916e45af1 |
| Type | boolean |
| Application | Incident Management for Service Operations Workspace |
| Default value | false |
| Description | This property enables creation of Knowledge articles in all templates from incident in SOW Workspace. |
| Updated | 2024-11-20 03:54:32 |