SN System Properties Reference
Property reference

sn_sow_problem.enhancement.create_from_problem.attributes

This property defines the attributes that are copied from a problem record to create a new enhancement. Admins should review this setting to ensure that all necessary information is transferred during the enhancement creation process.

Default: short_description,description,cmdb_ci,priority,company,sys_domain Type: string Application: Problem Management for Service Operations Workspace

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies a comma-separated list of attributes from the problem record that will be included in the new enhancement.
What area does it affect? Problem Management
What does the default mean? The default value is "short_description,description,cmdb_ci,priority,company,sys_domain", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring enhancement creation workflows or adjusting attribute mappings.

Out of the box property record

Raw metadata from the property record.

Property name sn_sow_problem.enhancement.create_from_problem.attributes
Sys ID ea282dcd43310210d0d8e1ee46b8f2f5
Type string
Application Problem Management for Service Operations Workspace
Default value short_description,description,cmdb_ci,priority,company,sys_domain
Description List of attributes (comma-separated) that will be copied from the problem to create a new enhancement
Updated 2024-04-24 07:27:52

Sources

Official references and nearby text excerpts where this property appears.