sn_spm.csat.survey_period The sn_spm.csat.survey_period property defines the duration, in days, that a user should wait before being surveyed again for their subscribed offerings. This setting helps prevent survey fatigue by limiting how often the same person is asked for feedback, with a default period of 90 days.
90The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the interval between surveys for the same user regarding their subscribed offerings, ensuring they are not surveyed more than once every 90 days by default. |
|---|---|
| What area does it affect? | Service Portfolio Management |
| What does the default mean? | The default value is "90", which sets the baseline numeric behavior for this property. |
| When should you review it? | An admin should review this property when adjusting survey frequency or addressing user feedback fatigue. |
Raw metadata from the property record.
| Property name | sn_spm.csat.survey_period |
|---|---|
| Sys ID | 5dcd2750b3812300a7d22ab716a8dc04 |
| Type | integer |
| Application | Service Portfolio Management Premium |
| Default value | 90 |
| Description | This property mentions the amount of time, in days, of how long the same person should not be surveyed for their subscribed offerings. For example, by default, the same person should not be surveyed more than once per 3 month period for their subscribed offerings. |
| Updated | 2018-10-11 22:21:49 |
Official references and nearby text excerpts where this property appears.
sn_spmOther properties in the same namespace.