Property reference

`sn_topic_recommend.intent_report_resolved_states`

The sn_topic_recommend.intent_report_resolved_states property defines which states are considered resolved for intent reports. Admins should review this setting to ensure that only appropriate states like 'Closed Complete' and 'Resolved' are used in the Virtual Agent Topic Recommendations application.

Default: Closed Complete,Resolved
Type: string
Application: Virtual Agent Topic Recommendations

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies the valid states that intent reports can have to be marked as resolved, impacting how reports are processed in the system.
What area does it affect?	Virtual Agent Topic Recommendations
What does the default mean?	The default value is "Closed Complete,Resolved", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting the criteria for resolved intent reports.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_topic_recommend.intent_report_resolved_states`
Sys ID	`280afb935bc78110ad8326b81d81c7f3`
Type	string
Application	Virtual Agent Topic Recommendations
Default value	`Closed Complete,Resolved`
Description	Valid states for intent reports to return as resolved
Updated	2022-04-29 19:32:09

Sources

Official references and nearby text excerpts where this property appears.

More in `sn_topic_recommend`

Other properties in the same namespace.

sn_topic_recommend.aggregate_recommendation_limit It limits the number of displayed recommendations in the aggregate view, enhancing the clarity and relevance o sn_topic_recommend.intent_limit This property limits the number of recommended user intents to a specified integer value, enhancing the releva

All 3 properties in sn_topic_recommend →