SN System Properties Reference
Property reference

sn_uib_collab.enable_requester_in_sidebar_discussion

This property enables the sidebar experience for requesters in the collaboration interface. Admins should care about it because disabling it prevents agents from adding requesters to chat through the sidebar, impacting collaboration efficiency.

Default
true
Type
boolean
Application
UI Components of Collaboration for Configurable Workspaces

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It controls whether requesters can participate in sidebar discussions within the collaboration interface.
What area does it affect? Collaboration UI Components
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring collaboration features or troubleshooting chat functionalities.

Out of the box property record

Raw metadata from the property record.

Property name sn_uib_collab.enable_requester_in_sidebar_discussion
Sys ID 50f5dd557fe92210549f8fbe5d8665f9
Type boolean
Application UI Components of Collaboration for Configurable Workspaces
Default value true
Description Enables the sidebar experience for requesters. Disabling this property will not let Agent to initiate/ 'Add requesters to chat' through Sidebar
Updated 2025-11-02 03:45:23

Sources

Official references and nearby text excerpts where this property appears.