Property reference

`sn_wsd_case.acceptance_timeout`

The sn_wsd_case.acceptance_timeout property sets the timeout interval in seconds for employees to accept or reject case resolutions. Admins should review this setting to ensure timely responses in the Workplace Case Management application, with a default of 172800 seconds or two days.

Default: 172800 Type: integer Application: Workplace Case Management

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the maximum time allowed for user acceptance of case resolutions in Workplace Case Management, defaulting to 172800 seconds if not otherwise specified.
What area does it affect?	Workplace Case Management
What does the default mean?	The default value is "172800", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when configuring case resolution settings or adjusting response time expectations.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_wsd_case.acceptance_timeout`
Sys ID	`5a017b7d0fba10107f2bd2d92f767ec1`
Type	integer
Application	Workplace Case Management
Default value	`172800`
Description	Timeout interval in seconds before which employee has to accept or reject the Case resolution.
Updated	2025-01-01 23:29:26

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... or later. This property is available as sn_wsd_core.wsd_inbound_email for Workplace Case Management version 1.0.2 and later. . • Type: String • Default value: askwsd@example.com • Location: System Property [sys_properties] table sn_wsd_case.acceptance_timeout If a Workplace case has 'Enable user acceptance' set to True and no 'Acceptance Timeout' specified, this property applies the default timeout to 172800 seconds (two days). • Type: Integer ...