sow_email_notification_redirect

ServiceNow property description:

This property enables the check for whether the user has sow_user role. If the user has sow_user role, the notification link points to SOW otherwise points to UI16.

Attributes

  • Sys ID: b928dda07754021024ad78dabd5a99d9
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property sow_email_notification_redirect controls how notification links are resolved based on user roles. The default value is false, meaning all users receive links that direct to the standard UI16 interface. When set to true, the system checks whether the recipient has the sow_user role; if so, links redirect to Service Operations Workspace (SOW), otherwise they continue to point to UI16. This property ensures users are guided to the correct interface for incident management based on their role and workspace usage. Administrators typically configure it to improve navigation consistency and user experience when transitioning teams to SOW.

Source

Related property: sow_email_notification_redirect.on_call