sow_email_notification_redirect.on_call

ServiceNow property description:

If the property value is true, all the on-call related notification links point to SOW otherwise they point to UI16. If value of the base property sow_email_notification_redirect is false, this property has no effect and will always redirect to UI16.

Attributes

  • Sys ID: cce3b72f45e01210f8775340bf5e14cb
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property sow_email_notification_redirect.on_call controls whether on-call related notification links redirect to Service Operations Workspace (SOW) or UI16. The default value is true, meaning on-call notifications point to SOW, but this behavior only applies if the base property sow_email_notification_redirect is also set to true. If the base property is false, all notifications default to UI16 regardless of this property’s value. This dependency ensures consistent redirection logic across notifications. Administrators typically configure it when adopting SOW for on-call scheduling to provide a unified user experience for incident response and escalation handling.

Source

Related property: spm.availability.commitment.tz