Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
When enabled, this property permits dispatchers to assign multiple overlapping tasks to the same agent during dynamic scheduling. |
| What area does it affect? |
Dynamic Scheduling Administration |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when adjusting task assignment strategies or optimizing dispatcher workflows. |
Out of the box property record
Raw metadata from the property record.
| Property name |
work.management.allow.doublebooking.dynamicscheduling |
| Sys ID |
121871a0679300109743b1bb27415a48 |
| Type |
boolean |
| Application |
Global |
| Default value |
false |
| Description |
Allow dispatchers to manually double-book agents |
| Updated |
2021-01-14 11:53:46 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... auto-assign capabilities. Note: When dynamic scheduling is enabled, dispatchers can manually double-book an agent for more than one work order task with overlapping time. You can enable double booking using work.management.allow.doublebooking.dynamicscheduling system property. Assign work order tasks to agents or crews from the dispatch queue Dispatch a work order task from the dispatch queue. You can also reassign the task from ...