SN System Properties Reference
Property reference

work.management.default.end.time

The work.management.default.end.time property sets the default end time for work agents when no specific schedule is defined. This property is crucial for ensuring that work assignments have a consistent end time, which can impact scheduling and resource allocation.

Default: 17:00 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies a default end time of 17:00 for work agents in the absence of a defined schedule, influencing how work hours are managed.
What area does it affect? Work Management Scheduling
What does the default mean? The default value is "17:00", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring work schedules or adjusting agent availability.

Out of the box property record

Raw metadata from the property record.

Property name work.management.default.end.time
Sys ID 1155f912df221100dca6a5f59bf2635a
Type string
Application Global
Default value 17:00
Description Default end time for all work agents when no schedule is set, formatted as 17:00
Updated 2014-02-25 13:03:26

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... of days that th be purged of work order task informatio amount of data in the table. • Type: Integer • Default value: 365 • Location: System Properties list [sys_ work.management.default.end.time Default end time for all work agents whe in a 24-hour clock. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks ...