Property reference

`work.management.enable.optimizing.travel`

The property enables dynamic scheduling to assign work order tasks to the nearest agent based on travel time. Admins should consider enabling this feature to improve task assignment efficiency and reduce travel time for agents.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It allows the system to optimize task assignments by considering travel time, potentially enhancing service delivery.
What area does it affect?	Dynamic Scheduling Administration
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when optimizing task assignments or improving agent efficiency.

Out of the box property record

Raw metadata from the property record.

Property name	`work.management.enable.optimizing.travel`
Sys ID	`25969f51c3412110a0cd587c1f40dd30`
Type	boolean
Application	Global
Default value	`false`
Description	Enable the feature of assigning task to agent with travel time within threshold
Updated	2023-02-15 10:01:24

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... the Pending Dispatch state a bundled before running dynam scheduling. • Type: true/false • Default value: false Enable the feature of assigning task to agent with travel time within threshold work.management.enable.optimizing.travel Enables dynamic scheduling to assign work order tasks to the nearest agent regardless of availability. • Type: true/false • Default value: false Assign task to agent with travel time within ...