SN System Properties Reference
Property reference

work.management.optimization.conflict_handling

The work.management.optimization.conflict_handling property determines how to handle overflow tasks during route optimization. Admins should review this setting to ensure optimal task assignment and avoid conflicts in scheduling.

Default: stop_action Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the behavior for managing overflow tasks when optimizing routes, allowing options like stopping optimization or unassigning tasks.
What area does it affect? Field Service Management
What does the default mean? The default value is "stop_action", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring route optimization settings or addressing scheduling conflicts.

Out of the box property record

Raw metadata from the property record.

Property name work.management.optimization.conflict_handling
Sys ID 7e02a9f9772d1110dc4adffecf5a996f
Type choice list
Application Global
Default value stop_action
Description Field Service Route Optimization Task Overflow Preferences 1. Maintain route if overflow - Stop the optimization and return to original status 2. Un-assign overflow work - Allow the tasks to be unassigned in case of route optimization 3. Overflow route into overtime - The unassigned tasks would be arranged to the end of task optimization
Updated 2022-08-29 17:37:20

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Dispatcher Workspace' application scope. ◦Ensure the sn_fsm_disp_wrkspc.enable_optimize_route property is enabled. ◦To optimize task bundles, enable the Route Optimization for Bundles (work.management.travel.calculation.bundle_route_optimization) property. Understanding Route Optimization Modes You must select the work.management.optimization.conflict_handling system property to avoid conflicts due to overflow tasks when optimizing the route. For more information, see Properties installed with Field Service Management. Route optimization operates in three distinct modes, ...