SN System Properties Reference
Property reference

work.management.task_state_color.use_hex

The work.management.task_state_color.use_hex property allows the use of hex color codes for task state colors in Field Service Management. Enabling this property provides greater customization for visual task state representation in the Dispatcher Workspace.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables administrators to replace default theme colors with hex color codes for work order task states, enhancing visual differentiation.
What area does it affect? Field Service Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when customizing task state colors for better visual management in Dispatcher Workspace.

Out of the box property record

Raw metadata from the property record.

Property name work.management.task_state_color.use_hex
Sys ID c429252aeb123010d57442d7b55228d6
Type boolean
Application Global
Default value false
Description Use the hex color code instead of the theme colors for the task state colors in Field Service Management products.
Updated 2021-09-02 16:31:18

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... colors for work order states so that you can have a visual indication of the task state in the Dispatcher Workspace. Before you begin Role required: wm_admin, admin The property work.management.task_state_color.use_hex must be enabled to change work order tasks state colors. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...